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How ugbett88 Handles Your Personal Information

Your account data stays with us — it is never sold to third parties, and we only collect what we need to run your account and process payments through DANA, OVO, and GoPay.

No data sellingDANA, OVO, GoPay payment data handled separatelyAccount-level data controlsCookie transparencyIndonesia-region scope
ugbett88 How ugbett88 Handles Your Personal Information
REACH US ON PRIVACY

Contact Us About Your Data

If you have a question about how we handle your data, want to request a copy of what we hold, or need to correct something on your account, our support team is the right starting point. You can reach us through the channels below. For data-specific requests, include your registered account email and the subject line 'Data Request' so we route it to the right person quickly.

Live Chat Start a chat session from your account dashboard. Agents handle data queries alongside general account help — have your registered email ready when you connect.
Email Support Send your data request or privacy question to our support address. Use the subject line 'Data Request' so it reaches the correct team without delay.
Account Help Portal Log in and visit the Help section to submit a formal data inquiry. This creates a ticket with a reference number so you can track the response status.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply a few consistent practices across your account to keep data handling straightforward and auditable. These four areas cover the main questions we hear from account holders in Indonesia about how their information is used, stored, and removed.

Account Security and Encryption

Login sessions use SSL encryption and OTP verification. We flag logins from new devices and send an alert to your registered contact so you know immediately if access is attempted.

Cookie Use and Browser Data

We use session cookies to keep you logged in across pages and preference cookies to remember your chosen language and last-used payment method, such as DANA or OVO.

Data Retention and Deletion

We keep account data for as long as your account is active and for a period after closure as required by applicable rules. You can request deletion of non-mandatory data by contacting support.

Requesting Changes to Your Data

To correct, export, or remove your personal data, submit a ticket via the Help portal or email us directly. We aim to respond within the timeframe local rules require.

Privacy Policy Questions, Answered Directly

These are the questions we get most often from account holders in Jakarta and across Indonesia about how their data is handled. Each answer reflects our actual practice — no generic legal boilerplate.

We collect your name, contact details, and the e-wallet identifiers you use — such as your DANA or OVO account number. We also log device and session data automatically for security purposes.

No full e-wallet credentials are stored on our servers. We retain only a transaction reference number for dispute resolution; the actual payment is processed through the relevant payment rail.

Yes. Submit a data request through the Help portal in your account or email us with the subject line 'Data Request'. We will respond within the timeframe required by applicable local rules.

We share data only with payment processors, fraud-prevention services, or regulatory bodies where required. We do not sell your personal data to advertisers or unrelated third parties.

Log in and raise a ticket via the Help portal, or contact us by email. We can delete non-mandatory data; some records must be kept for the period required under applicable rules.

We use session cookies for login continuity and preference cookies to remember your last-used payment method. You can manage cookie settings in your browser, though disabling session cookies may affect login behaviour.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.